Happy & Honest Store gives utmost priority to honesty, transparency & peace of mind to your online shopping.
Who are eligible for Return, Exchange or Refund?
- Unwanted item received no later than 21 days from the date your item was delivered
- Unused products
- Wrong size products
- Products that are NOT personalized
- Regular priced items
Who are NOT eligible for Return, Exchange or Refund?
- Damaged products
- Used products
- Products received 21 days or more from date of delivery
- Personalized products
- Change of mind
- Sale items
What is the process for returns?
- Do not remove tags or use a product if you need to return it.
- Notify us by sending email to returns@happyandhonest.com. Please message us of your invoice number and the reasoning for exchange or refund request
- Proper re-packing, shipping and return postage charges are sole responsibility of customers.
- Shipping costs are non-refundable
Can we return, exchange or refund faulty products?Happy & Honest Store ensures that products are in good quality prior to dispatch. However if product is faulty upon receipt, you may raise the concern by emailing us at returns@happyandhonest.com. We will do full assessment of the product returned and if deemed faulty by Happy & Honest Store and our manufacturers, we will offer you refund or exchange of products.